When all things are the same…Customer Service is the difference.
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Asking the right questions, properly interpreting the responses and developing action plans are the keys to a successful Voice of the Customer program.  We get to know your company and your business.  Then we help you develop and implement a program that fits your needs.
The most powerful tool for understanding your Customer Experience is a good Voice of the Customer program.  The best way to know how your customers view you, is to simply ask them.  Customers want to know that their opinions count.  A properly designed Voice of the Customer program can help you gain valuable insight.  A couple of examples are, what processes need to be improved or what features to add.  Most importantly, it will make your customers feel valued.  Happy, referenceable customers are your best marketing assets.

Voice of the Customer

A periodic survey of your existing customers is critical to the health and growth of your customer base.  If you ask the right questions, your customers will let you know what is working and what is not.

Customer Satisfaction

Knowing which customers are promoters and detractors can determine how you interact with them.  Net promoters can account for up to 80% of referrals.  If you know who these customers are, you can provide incentives to encourage these referrals.  Likewise, If you know who your detractors are, you can develop a strategy to improve their opinion.

Net Promoter Score

Transactional surveys provide real time feedback on your customer facing processes.  They also provide feedback on the people that are taking care of your customers.

Transactional Survey

Customers need a trusted advisor.  Along with your Project Managers, Customer Advocates own the relationship management function of your Customer Experience.  Customer Advocates are the voice of the customer inside of your organization.

Customer Advocates

©2017 Ap Rhys Solutions, Inc.
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Website designed and managed by WSI Superior Analytics
When all things are the same…Customer Service is the difference.
Home Services Resources About Us Contact Us
Asking the right questions, properly interpreting the responses and developing action plans are the keys to a successful Voice of the Customer program.  We get to know your company and your business.  Then we help you develop and implement a program that fits your needs.
The most powerful tool for understanding your Customer Experience is a good Voice of the Customer program.  The best way to know how your customers view you, is to simply ask them.  Customers want to know that their opinions count.  A properly designed Voice of the Customer program can help you gain valuable insight.  A couple of examples are, what processes need to be improved or what features to add.  Most importantly, it will make your customers feel valued.  Happy, referenceable customers are your best marketing assets.

Voice of the Customer

©2015 Ap Rhys Solutions, Inc. All rights reserved.
Learn More About Our Services LinkedIn FAcebook Google+ Twitter
Website designed and managed by WSI Superior Analytics